At StoryBook BD, we value your satisfaction and strive to ensure a smooth shopping experience. Please review our return and refund terms carefully before placing your order.
1. No Change of Mind Returns
We do not accept returns based on change of mind, personal preferences, or dislike after receiving the item. Please make sure to review all product descriptions and photos carefully before making a purchase decision.
2. Wrong or Damaged Product
If you receive an wrong item or your product arrives damaged, please reach out to us within 48 hours of receiving your parcel.
To file a claim:
Send clear photo or video proof showing the issue
Contact us via Facebook, Instagram, or email at storybookbd25@gmail.com
Once we review your claim, we will offer a replacement or refund, if applicable.
3. Eligibility Criteria
To be eligible for a return or refund:
The product must be unused, undamaged, and in its original packaging
You must report the issue within 48 hours of delivery
4. Refund Process
If your refund is approved:
It will be processed through your original payment method (bKash/Nagad)
Refunds typically take 1–3 business days to reflect in your account
5. Delivery Charges
Please note:
Delivery charges are non-refundable unless the return is due to a mistake on our part (wrong or damaged item)
If you have any questions, feel free to contact us anytime. We’re here to help you have the best journaling experience! ✨